How are short-let guests vetted?

Why vetting matters

Most guests look after the places they stay in. The small minority who do not can cause damage, disturb neighbours or breach building rules, and the cost falls on the owner. Good vetting reduces that risk without turning genuine guests away.

Checks before a booking is accepted

• Reviewing the guest's profile, verification status and history on the booking platform
• Reading the booking request itself: group size, purpose of stay and dates
• Asking questions where something does not add up, such as a large group in a small apartment
• Applying minimum-stay and pricing rules around higher-risk dates
• Declining bookings that do not fit the property or the building

Clear house rules

Rules on occupancy, noise, parties, smoking and visitors are set out before arrival and repeated at check-in. Where a development or building has its own rules, these are included so guests understand them from the start.

After each stay

Each turnover is also an inspection. Any damage is recorded and raised promptly through the relevant platform process, which depends on evidence gathered quickly. Where guest registration is required locally, it is handled as part of the arrival process.